Cancellation & Refund Policy

1. Digital Service Nature

MAXX RAW delivers custom-formulated, AI-assisted nutrition protocols and automated PDF downloads immediately upon purchase. Because access to the digital coaching platform, macro algorithms, and downloadable PDF assets is provisioned instantaneously, subscriptions are generally non-refundable once plan generation has commenced.

2. Eligibility for Refunds

We believe in complete fairness and will issue a 100% refund under the following circumstances:

• Duplicate Charges: You were billed more than once for the same subscription period due to a network glitch or payment gateway timeout.
• Technical Non-Delivery: You paid for a subscription, your payment was captured by Razorpay, but our bot system failed to activate your Pro status or deliver your diet plan within 24 hours of notifying support.
• Accidental Renewal: For recurring billing setups, if you notify us within 24 hours of an unintended renewal without having generated new diet plans during that cycle.

3. Refund Request Procedure

To request a refund, please contact our support desk with your details:

• WhatsApp Support: +91 92789 69429
• Telegram Support: @Maxx9429
• Required Information: Registered WhatsApp/Telegram phone number and Razorpay Payment ID (e.g., pay_Ox...).

4. Processing Timelines

Approved refunds are processed through Razorpay within 24 to 48 hours and typically credit back to the original source account (UPI, Bank Account, or Credit/Debit Card) within 5 to 7 business days depending on your issuing bank.